Petsafe Drinkwell Platinum LED Pet Fountain

PetSafe Drinkwell Platinum or Platinum LED Pet Fountains

PetSafe Drinkwell Pet Fountain Review:

We bought this fountain in November 2018. Now, nearly 2 years later, we still have no trouble. I believe the key to this success is the cleaning of the fountain AND the pump. Once per week we disassemble the ENTIRE fountain. All components get cleaned with a mild liquid dish soap and warm water. What’s key here is the full dis-assembly.

Petsafe Drinkwell Platinum LED Pet Fountain Petsafe Drinkwell Platinum LED Pet Fountain

Note in the photos section I have shown the fountain taken apart. You will see that one piece came OFF of the front of the pump. This allows us to clean the gunk that gets built up inside the fountain. This is very easy. Of course, the pump should be unplugged prior to cleaning. Then remove the front, and place pump in a cup of warm water with a tsp of powder dish detergent. While submerged, we plug the pump in. This circulates the water and detergent to clean the spinning mechanism inside. See in another photo the debris floating in the water. That is the gunk that builds up. So if you are experiencing pump failure, this may be the reason.

If your pump is so bad the spinning mechanism does not spin, simply soak the pump in the water and detergent for a couple of hours, then flush well with clean water and try again.


When you put the front cover back onto the pump, if it does not close all the way, do NOT force it. The flow control valve MUST line up. So turn your flow control slightly and try again. Continue to make slight turns and try again until it snaps EASILY back together.


When done regularly, this weekly cleaning does not take us much time at all and is completely worth the effort. Other than this cleaning, our fountain has required no maintenance. We change the filter one or twice per month, as needed. After cleaning, we fill the base with water AND fill the reservoir. It is enough water to last well over that week. This fountain gets daily use by two cats, so you may through more water with dogs or more cats. I hope this review will help you love your Pet Fountain!

PetSafe Drinkwell Platinum or Platinum LED Pet Fountains

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